Remote Player Support Expert with Stock Options

Bring It On; Ares; Presencial; EUR 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive salary

Stock options

Home office budget

Remote work

Culture focused on results

Descripción de la vacante

Bring It On is seeking a Customer Support Specialist to engage with players across messaging channels and email. You will learn game features, resolve issues, document interactions in CRM, and relay player feedback to product teams.

The role emphasizes empathy, remote work proficiency, and the ability to collaborate on promotions while onboarding new players and guiding behavior analytics.

Formación

• Minimum 4 years of experience in a customer support role, ideally in iGaming.
• Experience with KYC and working with payments processors.
• Exceptional verbal and written communication skills in English.
• Proficiency with CRM tools and documenting interactions.
• Strong empathy with an ability to listen and tailor solutions.
• Excellent time management and ability to work flexible hours.
• Experience working in remote settings and self-driven to work independently.

Responsabilidades

• Provide daily support to players via iMessage, Facebook Messenger, Intercom and emails.
• Develop an in-depth understanding of game features, events, and player activity to deliver knowledgeable responses.
• Troubleshoot player issues and coordinate with internal teams to resolve game-related problems.
• Maintain detailed documentation of player interactions and issues in our CRM.
• Act as the voice of players, collecting feedback and communicating it to relevant teams for product improvement.
• Assist onboarding of new players and explain game features.
• Identify playing patterns and player behavior using analytics to guide interactions.
• Collaborate with teams to offer promotions and inform players about new features.
• Develop guidelines and procedures for future support team members.

Conocimientos

Customer support

Empathy

Communication (English)

Remote work

Herramientas

CRM tools

Descripción del empleo

Bring It On is seeking a Customer Support Specialist to engage with players across messaging channels and email. You will learn game features, resolve issues, document interactions in CRM, and relay player feedback to product teams.

The role emphasizes empathy, remote work proficiency, and the ability to collaborate on promotions while onboarding new players and guiding behavior analytics.