Player Support Specialist

Bring It On; Zaragoza; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salario atractivo

Stock options

Presupuesto home office

Sin oficina física

Cultura orientada a resultados

Descripción de la vacante

Bring It On busca un profesional de soporte al cliente para gestionar incidencias y consultas de jugadores desde España, con al menos 4 años de experiencia, preferiblemente en iGaming. Resolverás incidencias, documentarás interacciones y colaborarás con equipos para mejorar el producto.

Trabajarás de forma remota, con presupuesto para home office y oportunidad de crecimiento. Se valora dominio de otros idiomas y habilidades analíticas para detectar patrones de uso.

Formación

• Experiencia mínima de 4 años en atención al cliente, ideal en iGaming.
• Dominio del inglés en comunicación oral y escrita.
• Experiencia en KYC y con procesadores de pagos es valorada.

Responsabilidades

• Proporcionar soporte diario a los jugadores vía iMessage, Messenger y correos.
• Conocer a fondo las características del juego, eventos y actividades de los jugadores para respuestas acertadas.
• Resolver incidencias y colaborar con equipos internos para solucionar problemas del juego.
• Mantener documentación detallada de interacciones en el CRM.
• Actuar como voz de los jugadores, recoger feedback y comunicar a departamentos para mejora del producto.
• Soportar onboarding de nuevos jugadores y enseñarles las funciones del juego.
• Identificar patrones de juego y comportamiento mediante herramientas analíticas para orientar las estrategias de interacción.
• Colaborar con otros equipos para ofertas promocionales e informar sobre nuevas funciones y eventos.
• Desarrollar guías y procedimientos para futuros miembros del equipo de soporte.

Conocimientos

Empatía

Inglés (verbal y escrito)

Herramientas

CRM tools

Descripción del empleo

Descripción del trabajo

About the job

Bring It On is creating the next generation of skill games.

Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.

We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.

In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and the trust you yearn for. You will join a world-class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team.

Team members come with vast experience and will be among the most positive, professional, engaged, and fun people you've worked with. They will expect to find the same in you.

Are you ready to create awesomeness?

Responsibilities

• Provide daily support to our players via iMessage, Facebook Messenger, Intercom and emails.


• Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.


• Troubleshoot player issues and work closely with internal teams to resolve game-related problems.


• Maintain detailed documentation of player interactions and issues using our CRM.


• Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.


• Assist with onboarding new players, helping them learn the game and ensuring they understand our features.


• Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies.


• Collaborate with other teams to provide promotional offers and inform players about new game features and events.


• Develop guidelines and procedures for future support team members

Requirements

• Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming.


• Past experience in KYC, and working with payments processors.


• Exceptional verbal and written communication skills in English.


• Proficiency with CRM tools and experience documenting interactions.


• Strong empathy, with an ability to listen attentively and provide tailored solutions.


• Excellent time management skills and the ability to work flexible hours.


• Experience working in remote settings and self-driven to work independently.

Advantages

• Proficiency in additional languages (e.g., Spanish, Chinese) is a plus.


• Experience with analytics or proficiency in Excel is preferred.

Perks

• Attractive salary that meets your expectations


• Stock options - when the company succeeds, you become rich


• Home office budget - craft a top-notch environment to create wonders from


• No physical office - work from anywhere you want to


• Enjoy a culture focused on results and creating amazing player experiences

We are an equal-opportunity employer and value diversity at our company. xkdbapo We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.