Customer Care Representative (Remote)

Core Code io; Madrid; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a customer care representative to support customers throughout their experience. The role requires a friendly, patient, and solution-oriented approach with excellent communication.

You will respond via email, chat, phone, and other channels, resolve issues, follow up, and escalate when needed. A reliable setup and English proficiency may be required for English-speaking customers.

Formación

• Prior experience in customer care or call center roles.
• Strong communication and interpersonal skills.
• Ability to work independently and in a remote team.
• Ability to manage multiple interactions while maintaining service quality.
• Reliable internet and a suitable remote setup.
• Professional, positive, customer-oriented attitude.
• English proficiency for English-speaking customers.

Responsabilidades

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information and helpful solutions to questions.
• Assist customers with requests, orders, or general issues.
• Handle complaints professionally and resolve them effectively.
• Follow up with customers to ensure resolutions.
• Escalate complex issues to the appropriate department.
• Maintain accurate records of interactions and requests.
• Follow company policies and customer care standards.
• Identify recurring concerns and relay feedback to internal teams.
• Maintain a positive, empathetic approach in every interaction.
• Collaborate with internal teams for a smooth customer experience.

Conocimientos

Customer service

Communication

Empathy

Active listening

Problem solving

Multi-tasking

CRM knowledge

Time management

Organizational skills

Herramientas

CRM systems

Ticketing platforms

Descripción del empleo

We are seeking a customer-focused and professional Customer Care Representative to support customers throughout their experience with the company. The ideal candidate is friendly, patient, and solution-oriented, with strong communication skills and the ability to handle customer inquiries, resolve concerns, and build positive relationships.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information and helpful solutions to customer questions and concerns.
• Assist customers with requests, account-related questions, orders, services, or general issues.
• Handle customer complaints professionally and work toward effective resolutions.
• Follow up with customers to ensure their concerns have been resolved.
• Escalate complex or sensitive issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions and requests.
• Follow company policies, procedures, and customer care standards.
• Identify recurring customer concerns and communicate relevant feedback to internal teams.
• Maintain a positive, professional, and empathetic approach in every customer interaction.
• Collaborate with internal teams to ensure a smooth and consistent customer experience.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Empathy, patience, and a customer-first mindset.
• Strong problem-solving and active listening skills.
• Ability to handle difficult or frustrated customers professionally.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize customer requests.
• Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools.
• Ability to learn new systems and processes quickly.
• Strong time-management and follow-up skills.

Requirements

• Previous experience in customer care, customer service, customer support, call center, or a similar role.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a remote team.
• Ability to manage multiple customer interactions while maintaining service quality.
• Reliable internet connection and a suitable setup for remote work.
• Professional, positive, and customer-oriented attitude.
• English proficiency is required if the position involves supporting English-speaking customers.
• By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.