Remote Customer Care Specialist

Core Code io; Madrid; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a customer care representative to support customers throughout their experience. The role requires a friendly, patient, and solution-oriented approach with excellent communication.

You will respond via email, chat, phone, and other channels, resolve issues, follow up, and escalate when needed. A reliable setup and English proficiency may be required for English-speaking customers.

Formación

• Prior experience in customer care or call center roles.
• Strong communication and interpersonal skills.
• Ability to work independently and in a remote team.
• Ability to manage multiple interactions while maintaining service quality.
• Reliable internet and a suitable remote setup.
• Professional, positive, customer-oriented attitude.
• English proficiency for English-speaking customers.

Responsabilidades

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information and helpful solutions to questions.
• Assist customers with requests, orders, or general issues.
• Handle complaints professionally and resolve them effectively.
• Follow up with customers to ensure resolutions.
• Escalate complex issues to the appropriate department.
• Maintain accurate records of interactions and requests.
• Follow company policies and customer care standards.
• Identify recurring concerns and relay feedback to internal teams.
• Maintain a positive, empathetic approach in every interaction.
• Collaborate with internal teams for a smooth customer experience.

Conocimientos

Customer service

Communication

Empathy

Active listening

Problem solving

Multi-tasking

CRM knowledge

Time management

Organizational skills

Herramientas

CRM systems

Ticketing platforms

Descripción del empleo

Core Code io is seeking a customer care representative to support customers throughout their experience. The role requires a friendly, patient, and solution-oriented approach with excellent communication.

You will respond via email, chat, phone, and other channels, resolve issues, follow up, and escalate when needed. A reliable setup and English proficiency may be required for English-speaking customers.