Remote Guest Experience Expert with Flexible Hours

Essence of Work From Home; Barcelona; Remote; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive pay with performance-based

Flexible scheduling options

Ongoing training and professional dev.

Supportive and collaborative team

Job summary

Essence of Work From Home is seeking a motivated Remote Guest Experience Specialist to assist customers with inquiries, scheduling, account updates, and service coordination from a remote setup. You will be a key contact, delivering professionalism and care throughout the customer journey.

This role suits someone who enjoys helping people, solving problems, and thriving in a fast-paced remote environment, with opportunities for training and development and potential advancement based on

Qualifications

• Previous experience in customer service or hospitality roles preferred.
• Strong written and verbal communication skills.
• Comfortable working independently in a remote environment.
• Basic computer skills and ability to learn new systems quickly.
• Reliable internet connection and a distraction-free workspace.
• Positive attitude and solution-focused mindset.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide clear information about available services and options.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and escalate complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.

Skills

Communication skills

Written & verbal

Remote work readiness

Attention to detail

Problem solving

Team collaboration

Time management

Job description

Essence of Work From Home is seeking a motivated Remote Guest Experience Specialist to assist customers with inquiries, scheduling, account updates, and service coordination from a remote setup. You will be a key contact, delivering professionalism and care throughout the customer journey.

This role suits someone who enjoys helping people, solving problems, and thriving in a fast-paced remote environment, with opportunities for training and development and potential advancement based on