Remote Payment Operations Specialist — Travel Fintech

Wetravel, Inc.; Madrid; Híbrido; EUR 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Amsterdam Program

Work From Anywhere

Paid family leave

Volunteer days

2-week onboarding

Equipment allowance

Descripción de la vacante

WeTravel is seeking a Payment Operations Specialist to join our global team. You will review payments, assess risk, and collaborate with Finance, Risk, Compliance, Product and Legal to resolve issues.

The role is fully remote with a multi-timezone team; weekend coverage may be required. Fluency in English and Spanish, 2–4 years in a related role, and familiarity with Stripe, Airwallex, or Adyen are highly valued.

Formación

• 2–4 years in analytical, support, or operations with a customer-facing component.
• Fluent in English with strong written and verbal communication.
• Fluent in Spanish with at least B2 proficiency.
• Comfortable with ambiguity and taking on broader responsibilities.
• Strong analytical and problem-solving skills to assess risk.
• Open to occasional weekend hours for team coverage.
• Familiarity with payment operations (refunds, disputes, KYC, reconciliations).
• Enjoy cross-functional collaboration and process improvements.
• Bonus: experience with Stripe, Airwallex, or Adyen.

Responsabilidades

• Reviewing incoming and outgoing payments to identify fraud or risk.
• Monitoring activity across platforms like Stripe and Airwallex for anomalies.
• Investigating fraud or suspicious card/bank activity and escalating when needed.
• Resolving payment and operational issues with customers via email/phone/video.
• Partnering with Finance, Risk, Compliance, Product and Legal on complex cases.

Conocimientos

Analytical thinking

Customer-facing

English fluent

Spanish (B2)

Risk assessment

Cross-functional collaboration

Payments operations familiarity

Dispute management

Refunds and reconciliations

Herramientas

Stripe

Airwallex

Adyen

Descripción del empleo

WeTravel is seeking a Payment Operations Specialist to join our global team. You will review payments, assess risk, and collaborate with Finance, Risk, Compliance, Product and Legal to resolve issues.

The role is fully remote with a multi-timezone team; weekend coverage may be required. Fluency in English and Spanish, 2–4 years in a related role, and familiarity with Stripe, Airwallex, or Adyen are highly valued.