Fintech Support Specialist (ES/EN) — Remote & Flexible

Payhawk; Barcelona; Híbrido; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday leave 30 days

Competitive pay

Office exchange policy

Flexible hours

WFH option

Team events

Product access

Descripción de la vacante

Payhawk in Barcelona is seeking a proactive Customer Support specialist to help customers navigate our fintech platform across cards, expenses and accounts payable. You’ll respond quickly, troubleshoot issues, and pre-empt problems by reaching out before they arise.

This role requires fluent Spanish and English, experience with ticket systems, and the ability to work independently within a team. You’ll collaborate with Product and Sales to improve the customer experience.

Formación

• 2+ years in customer support, preferably payments/finance.
• Fluent in Spanish and English.
• Experience with case/ticket management systems (Salesforce, Jira).
• Excellent communication and problem-solving skills.

Responsabilidades

• Respond to customer queries in a timely and accurate way via email or chat (Intercom).
• Troubleshoot technical issues and analyze malfunctions.
• Proactively engage with customers to solve issues before they become problems.
• Update internal databases with information about technical issues and discussions with customers.
• Collaborate with Product team to maintain help center articles and gather feedback.

Conocimientos

Spanish

English

2+ years experience

Communication

Multitasking

Attention to detail

Teamwork

Salesforce

Jira

Herramientas

Salesforce

Jira

Descripción del empleo

Payhawk in Barcelona is seeking a proactive Customer Support specialist to help customers navigate our fintech platform across cards, expenses and accounts payable. You’ll respond quickly, troubleshoot issues, and pre-empt problems by reaching out before they arise.

This role requires fluent Spanish and English, experience with ticket systems, and the ability to work independently within a team. You’ll collaborate with Product and Sales to improve the customer experience.