Remote Networking Field Service Engineer (L1)

Secosilva Empresarial S.L.; Madrid; Remote; EUR 28,000 - 32,000; Full time

Job summary

NTT DATA in Madrid is seeking an entry-level Networking Remote Field Service Engineer (L1). You will operate remotely to deliver professional technical support, identify incidents, and resolve issues for clients while following prescribed processes.

You will maintain service records, use knowledge articles, and coordinate with internal teams and vendors to restore services. This role emphasizes collaboration across cultures and requires willingness to work extra hours when necessary.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level networking certification such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA.

Responsibilities

• Operate in region and provide remote technical support to clients by identifying and resolving incidents.
• Restore service by driving incidents to resolution and meeting SLAs.
• Investigate problems using service assurance tools and log all actions.

Skills

Cross-cultural communication

Project planning

Resilience under pressure

Active listening

Adaptability

Client focus

Networking basics

Remote support basics

Education

Bachelor's degree in Information Technology or Computing

Associate level networking certifications

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA in Madrid is seeking an entry-level Networking Remote Field Service Engineer (L1). You will operate remotely to deliver professional technical support, identify incidents, and resolve issues for clients while following prescribed processes.

You will maintain service records, use knowledge articles, and coordinate with internal teams and vendors to restore services. This role emphasizes collaboration across cultures and requires willingness to work extra hours when necessary.