Remote Network Field Service Engineer (L1) - Entry Level

Oficina-De-Treball-Del-Soc; España; Remote; EUR 25,000 - 38,000; Full time

Job summary

NTT DATA in Spain is hiring a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identifying and resolving incidents to minimize downtime.

This entry-level role focuses on applying networking fundamentals, documenting issues, and collaborating with clients and internal teams to ensure service quality and adherence to SLAs while expanding technical skills and knowledge.

Qualifications

• Bachelor's degree in IT or Computing required.
• Associate networking certifications (Cisco/Juniper/Aruba/CCNA) preferred.
• Entry-level experience with networking concepts and protocols.

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Identify and diagnose problems using service assurance tools.
• Maintain records and update knowledge articles.
• Escalate unresolved incidents according to procedures.
• Coordinate with clients, vendors, and internal teams to restore service.

Skills

Networking basics

Remote troubleshooting

Customer focus

English communication

Problem solving

Education

Bachelor's degree in IT or Computing

Associate networking certifications (e.g. CCNA, Cisco, Juniper)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA in Spain is hiring a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identifying and resolving incidents to minimize downtime.

This entry-level role focuses on applying networking fundamentals, documenting issues, and collaborating with clients and internal teams to ensure service quality and adherence to SLAs while expanding technical skills and knowledge.