Remote Network Support Intern: Launch Your IT Career

Six Senses; San Juan Bautista; Remote; EUR 38,000 - 52,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to deliver remote technical support, identify incidents, and drive resolutions for clients. The role focuses on maintaining service levels, documenting incidents, and coordinating with teams to ensure timely fixes.

Ideal candidates will have foundational networking knowledge, basic vendor technology familiarity (Cisco/Juniper/Aruba), and a Bachelor's degree in IT or Computing. Remote work in Spain is supported.

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.

Responsibilities

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Escalates unresolved incidents and follows up until incident is resolved.
• Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools.

Skills

Vendor technologies knowledge

Remote support basics

Networking fundamentals

Incident diagnosis

Remote console architecture

Education

Bachelor's degree in IT or Computing

Associate networking certifications (Cisco/JNCIA/CCNA)

Tools

Cisco/Juniper/Aruba knowledge

RiverBed awareness

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to deliver remote technical support, identify incidents, and drive resolutions for clients. The role focuses on maintaining service levels, documenting incidents, and coordinating with teams to ensure timely fixes.

Ideal candidates will have foundational networking knowledge, basic vendor technology familiarity (Cisco/Juniper/Aruba), and a Bachelor's degree in IT or Computing. Remote work in Spain is supported.