Remote Network Support Engineer (Entry Level)

Baker; Barcelona; Remote; EUR 28,000 - 40,000; Full time

Job summary

NTT DATA in Barcelona, Spain, is hiring an entry level Networking Remote Field Service Engineer (L1) to deliver remote technical support and incident resolution for regional clients. You will operate within defined procedures, monitor service levels, and coordinate with teams and vendors to restore services quickly.

The role emphasizes entry-level networking knowledge, strong communication across cultures, and the ability to work in a remote setup.

Qualifications

• Entry level knowledge of networking concepts such as routing, switching, Wireless.
• Ability to diagnose and troubleshoot in remote support contexts.
• Strong communication and cross-cultural collaboration skills.
• Willingness to work longer hours when necessary.

Responsibilities

• Provide remote technical support to clients and resolve incidents according to procedures.
• Use service assurance tools to investigate, diagnose, and report on performance.
• Escalate unresolved incidents and follow through to resolution.
• Maintain up-to-date configuration and logs across CIs and ticketing systems.

Job description

NTT DATA in Barcelona, Spain, is hiring an entry level Networking Remote Field Service Engineer (L1) to deliver remote technical support and incident resolution for regional clients. You will operate within defined procedures, monitor service levels, and coordinate with teams and vendors to restore services quickly.

The role emphasizes entry-level networking knowledge, strong communication across cultures, and the ability to work in a remote setup.