Remote Network Service Owner (Entry Level)

Ambit Iberia; Santa Cruz de Tenerife; Remote; EUR 24,000 - 36,000; Full time

Job summary

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients and resolve incidents in accordance with SLAs. You will use service assurance tools, follow procedures, and collaborate with clients and suppliers to restore services promptly while logging all incidents and maintaining configuration records.

This role offers exposure to vendor technologies and a path to develop professional networking skills within a global

Qualifications

• Entry-level knowledge of networking and IT concepts.
• Strong communication and customer service mindset.
• Familiarity with networking vendor technologies.

Responsibilities

• Provide remote technical support to clients and identify incidents.
• Use service assurance tools to investigate and diagnose problems.
• Escalate unresolved incidents and track resolution.
• Maintain accurate records of incidents and CIs.
• Coordinate with clients, vendors, and colleagues to resolve issues.

Skills

Communication

Planning

Positive attitude

Under pressure

Long hours

Active listening

Adaptability

Client focus

Vendor tech knowledge

Mgmt agent concepts

Education

Bachelor's degree in IT or Computing

Associate networking certs (Cisco/Juniper/Aruba/F5/CCNA/JNCIA/ACMA)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients and resolve incidents in accordance with SLAs. You will use service assurance tools, follow procedures, and collaborate with clients and suppliers to restore services promptly while logging all incidents and maintaining configuration records.

This role offers exposure to vendor technologies and a path to develop professional networking skills within a global