Remote Network Support Engineer – Entry Level

Inetum2; Nava; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Insurance

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and ensure SLA compliance. The role involves leveraging service assurance tools, monitoring service delivery, and collaborating with client IT environments and vendors across Spain.

Ideal candidates will have a Bachelor's in IT or Computing and foundational networking knowledge, with vendor certifications encouraged.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software to investigate and diagnose problems, collects performance statistics and creates reports.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as required.

Skills

Communication across cultures

Networking fundamentals

Active listening

Education

Bachelor's degree in Information Technology or Computing

Associate certification in networking technologies

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and ensure SLA compliance. The role involves leveraging service assurance tools, monitoring service delivery, and collaborating with client IT environments and vendors across Spain.

Ideal candidates will have a Bachelor's in IT or Computing and foundational networking knowledge, with vendor certifications encouraged.