Remote Multilingual Support Consultant (French/English)

SupportYourApp; Madrid; Remote; EUR 43,000 - 56,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity to cooperate fully remote

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between project workload and个人

A culture built on trust, with no time

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service leader delivering secure customer and technical support across 60 languages in 60+ countries. We invite you to join as a Customer Support Consultant and thrive in a multicultural, multilingual environment with a home office and flexible remote options.

In this role you will handle emails, chats and calls; follow SOPs; collaborate with internal teams to resolve issues promptly; protect customer data; uphold customer happiness practices;

Qualifications

• Fluency in French and English (C1 or higher), both spoken and written.
• 6–12 months of experience in customer support.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.

Responsibilities

• Deliver outstanding customer support via emails, chats and calls;
• Follow internal procedures and SOPs;
• Collaborate with internal teams to ensure efficient issue resolution;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meetKPI;
• Communicate with developers and cross-functional specialists.

Skills

French

English

Analytical thinking

Research skills

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader delivering secure customer and technical support across 60 languages in 60+ countries. We invite you to join as a Customer Support Consultant and thrive in a multicultural, multilingual environment with a home office and flexible remote options.

In this role you will handle emails, chats and calls; follow SOPs; collaborate with internal teams to resolve issues promptly; protect customer data; uphold customer happiness practices;