L2 Incident Response Engineer — iGaming Platform

GR8 Tech group; España; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Remote-first

Tech support

Coworking compensation

Team events

Learning programs

Job summary

GR8_TECH is seeking a skilled L2 Incident & Ops Investigator to diagnose non-routine B2B platform issues. You’ll trace distributed microservices, inspect logs and metrics, and coordinate with partner support and L3 engineering to resolve complex incidents.

You’ll validate API endpoints, analyze SQL data, and craft precise bug reports. A remote-first environment supports collaboration across time zones and teams, with emphasis on reliability and scalable operations.

Qualifications

• 3+ years in L2 technical support, systems analysis, or application operations in iGaming or high-load transactional architectures.
• Strong log analysis and distributed tracing in Kibana/OpenSearch; able to trace across microservices.
• Hands-on API debugging with Postman/cURL; understand HTTP status codes and webhook mechanics.
• Solid SQL querying: PostgreSQL/MySQL; navigate relational schemas and audit logs.
• Proficient observability with Grafana; interpret error rate, latency, and throughput trends.
• Proven Jira/JSM usage in multi-tier support and SDLC workflows.
• B2 English proficiency with clear written technical communication.

Responsibilities

• Own end-to-end investigation for non-routine B2B incidents including transactional mismatches and integration drops.
• Trace distributed calls across systems to isolate failures in asynchronous streams.
• Inspect metrics and errors to distinguish platform-wide issues from misconfigurations.
• Provide reproduction-ready bug tickets with payloads, traces, and database snapshots.

Skills

Log analysis

Distributed tracing

API debugging

SQL querying

Observability

Jira/JSM

English communication

Tools

Kibana

OpenSearch

Postman

cURL

MySQL

PostgreSQL

Athena

Grafana

Jira

Job description

GR8_TECH is seeking a skilled L2 Incident & Ops Investigator to diagnose non-routine B2B platform issues. You’ll trace distributed microservices, inspect logs and metrics, and coordinate with partner support and L3 engineering to resolve complex incidents.

You’ll validate API endpoints, analyze SQL data, and craft precise bug reports. A remote-first environment supports collaboration across time zones and teams, with emphasis on reliability and scalable operations.