Remote Korean iGaming Team Leader

The Silent Spin Living with Vertigo; Marbella; Remote; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Laptop provider

6 Months renewable contract

Attractive benefits

International environment

Immediate interview availability

Job summary

The Silent Spin Living with Vertigo is seeking a Korean-speaking Team Leader to manage a customer support team in the fast-paced iGaming sector. This fully remote role requires strong leadership, communication, and a track record in handling player services.

You will oversee daily operations, coach staff, and ensure high-quality experiences for players across all channels while collaborating with product, compliance, and marketing teams. Remote, international environment with flexible hours.

Qualifications

• Native-level Korean language skills are essential.
• Good English communication skills.
• Experience in iGaming industry or customer support environments.
• Team Leader or people management experience.
• Ability to work independently in a remote environment.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Lead, support, and motivate a team of Korean-speaking customer support agents.
• Oversee daily customer service operations, ensuring excellent player experiences across all support channels.
• Monitor team performance, productivity, and quality standards.
• Provide guidance, coaching, and ongoing support to team members to help them achieve their targets.
• Assist with escalated player queries and complex customer issues.
• Ensure customer enquiries are handled professionally, accurately, and efficiently.
• Identify opportunities to improve processes, performance, and service delivery.
• Work collaboratively with other departments to ensure smooth operations and effective issue resolution.
• Help maintain a positive, productive, and high-performing team environment.

Skills

Korean language (native)

English proficiency

Leadership

Customer support experience

Education

Bachelor's degree in business or related field

Tools

CRM systems

Ticketing tools

Job description

The Silent Spin Living with Vertigo is seeking a Korean-speaking Team Leader to manage a customer support team in the fast-paced iGaming sector. This fully remote role requires strong leadership, communication, and a track record in handling player services.

You will oversee daily operations, coach staff, and ensure high-quality experiences for players across all channels while collaborating with product, compliance, and marketing teams. Remote, international environment with flexible hours.