Korean Speaking Team Leader Igaming

The Silent Spin Living With Vertigo; Marbella; Remote; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Laptop provider

6 Months renewable contract

Attractive benefits

International environment

Immediate interview availability

Job summary

The Silent Spin Living with Vertigo is seeking a Korean-speaking Team Leader to manage a customer support team in the fast-paced iGaming sector. This fully remote role requires strong leadership, communication, and a track record in handling player services.

You will oversee daily operations, coach staff, and ensure high-quality experiences for players across all channels while collaborating with product, compliance, and marketing teams. Remote, international environment with flexible hours.

Qualifications

• Native-level Korean language skills are essential.
• Good English communication skills.
• Experience in iGaming industry or customer support environments.
• Team Leader or people management experience.
• Ability to work independently in a remote environment.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Lead, support, and motivate a team of Korean-speaking customer support agents.
• Oversee daily customer service operations, ensuring excellent player experiences across all support channels.
• Monitor team performance, productivity, and quality standards.
• Provide guidance, coaching, and ongoing support to team members to help them achieve their targets.
• Assist with escalated player queries and complex customer issues.
• Ensure customer enquiries are handled professionally, accurately, and efficiently.
• Identify opportunities to improve processes, performance, and service delivery.
• Work collaboratively with other departments to ensure smooth operations and effective issue resolution.
• Help maintain a positive, productive, and high-performing team environment.

Skills

Korean language (native)

English proficiency

Leadership

Customer support experience

Education

Bachelor's degree in business or related field

Tools

CRM systems

Ticketing tools

Job description

Korean iGaming Team Leader

Fully Remote

€35-40,000 PA

Fantastic Opportunity

Are you a native Korean speaker with experience in iGaming customer support and a background in team leadership or team management? This is a fantastic opportunity to take the next step in your career with an exciting fully remote Korean iGaming Team Leader position!

We are looking for a motivated, organised, and people-focused professional who can support a customer service team, oversee daily operations, and ensure the highest standards of player support within a fast-paced iGaming environment.

Whether you are an experienced Team Leader or have previous experience managing, supervising, or overseeing a team, we would love to hear from you!

Key Responsibilities

• Lead, support, and motivate a team of Korean-speaking customer support agents.
• Oversee daily customer service operations, ensuring excellent player experiences across all support channels.
• Monitor team performance, productivity, and quality standards.
• Provide guidance, coaching, and ongoing support to team members to help them achieve their targets.
• Assist with escalated player queries and complex customer issues.
• Ensure customer enquiries are handled professionally, accurately, and efficiently.
• Identify opportunities to improve processes, performance, and service delivery.
• Work collaboratively with other departments to ensure smooth operations and effective issue resolution.
• Help maintain a positive, productive, and high-performing team environment.

Requirements

• Native-level Korean language skills are essential.
• Good English communication skills.
• Previous experience within the iGaming industry, ideally in customer support or player services.
• Previous Team Leader, Supervisor, or people management experience.
• Alternatively, experience overseeing a team, supporting colleagues, or taking responsibility for team performance.
• Strong communication, organisational, and problem-solving skills.
• The ability to motivate others, manage priorities, and work independently in a remote environment.

24/7 Shifts Depending on the roster arrangement, employees will generally start either at 4:00 PM or 6:00 PM GMT+8, with each shift consisting of 9 hours inclusive of a 1-hour meal break.

During the training month, the working hours will start at:

11:00 AM GMT+9 (Korea)

What's on Offer?

• 100% fully remote working.
• Laptop provider
• 6Months Renewable Contract
• A fantastic employment contract with attractive benefits.
• An exciting opportunity within the growing iGaming industry.
• The chance to develop your leadership career in an international environment.
• Immediate interview availability for suitable candidates.

Greater Marbella Metropolitan Area. This role oversees a Korean-speaking customer support and operations team in the iGaming sector, ensuring high-quality service and compliance with internal guidelines. Day-to-day responsibilities include mentoring and coaching team members, monitoring performance metrics, managing schedules, and resolving escalated player issues in Korean and English. The Team Leader will collaborate with product, compliance, and marketing teams to optimize player experience, support responsible gaming initiatives, and provide feedback on market trends in the Korean-speaking segment. The role also involves preparing reports, maintaining clear communication channels, and fostering an inclusive, respectful team culture aligned with the organization’s mission.

Qualifications

• Strong leadership and team management skills, including coaching, performance monitoring, and conflict resolution.
• Fluency in Korean and proficiency in English, with excellent written and verbal communication abilities.
• Experience in iGaming, online entertainment, or customer service environments, preferably in a supervisory or team lead capacity.
• Solid organizational and analytical skills, with the ability to interpret KPIs, prepare reports, and optimize workflows.
• Comfort using CRM systems, ticketing tools, and common office software; familiarity with digital communication platforms.
• Understanding of responsible gaming principles, player protection, and regulatory or compliance considerations is an advantage.
• Empathy and cultural sensitivity, with a commitment to inclusive, non-discriminatory practices and supportive team environments.
• Availability to work full-time on-site in the Greater Marbella Metropolitan Area; previous experience in an international or multicultural setting is beneficial.
• Bachelor’s degree in business, communications, or a related field, or equivalent relevant experience in leadership roles.