Remote IT Support Engineer (L2) - Security & Automation

Doist; España; A distancia; EUR 40.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Gym or swimming pool

Remote working support

English learning courses

Descripción de la vacante

Fundraise Up is seeking a proactive IT Support Engineer (L2) to join our global team. You will own complex ticket escalations, administer Google Workspace and core corporate tools, and drive automation to boost security and efficiency.

You will manage onboarding/offboarding, incident response, and documentation, while mentoring junior staff across time zones. A distributed team offers exposure to diverse tech and a strong security focus.

Formación

• We expect 5+ years in IT support with 3–5 years at L2 level or as a Sysadmin.
• Hands-on macOS administration and end-user troubleshooting skills are required.
• Strong Google Workspace admin capabilities including security settings and logs.
• Experience with incident handling (phishing, account compromise) is preferred.
• Ability to write and maintain runbooks and documentation; mentoring others helpful.
• Familiarity with SaaS administration and access policies across tools.

Responsabilidades

• Handle L1 escalations and triage complex tickets within SLAs.
• Onboard/offboard accounts across corporate SaaS tools and device management.
• Lead incident response for security events and follow playbooks.
• Drive automation and integrations to reduce manual work.
• Mentor L1 staff and improve runbooks and checklists.
• Administer core collaboration/identity tools (Slack, Notion, Google Workspace, 1Password).
• Maintain SaaS registry, vendor reports, and tool lifecycle approvals.
• Develop identity-related incident playbooks and rotation procedures.

Conocimientos

Troubleshooting

End-to-end ticket ownership

macOS administration

Google Workspace admin

Security incident handling

Identity and access management

Documentation & runbooks

Scripting/Automation

Jira Service Management

MDM tooling

Herramientas

Google Workspace

Jira Service Management

MDM tooling

1Password

Notion

Descripción del empleo

Fundraise Up is seeking a proactive IT Support Engineer (L2) to join our global team. You will own complex ticket escalations, administer Google Workspace and core corporate tools, and drive automation to boost security and efficiency.

You will manage onboarding/offboarding, incident response, and documentation, while mentoring junior staff across time zones. A distributed team offers exposure to diverse tech and a strong security focus.