Technical Support Engineer

Vivid Resourcing; España; Presencial; EUR 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Flexible working hours

Learning budget

Global team retreats

IT equipment budget

Amazing team

Descripción de la vacante

Vivid Resourcing is seeking an IT operations specialist to own day-to-day IT operations for a 220-person global company and actively improve the AI/automation layer that keeps operations running. You will manage onboarding/offboarding automation, security compliance, and tool rollouts across Claude and MCP deployments.

You will lead helpdesk activities, admin Google Workspace and Microsoft 365, and oversee asset management, hardware logistics, and endpoint security.

Formación

• Experience running IT operations across multiple offices and time zones.
• Proficient in onboarding/offboarding automation workflows.
• Experience gathering ISO 27001 and SOC 2 evidence for audits.
• Scripting experience in Google Apps Script, shell, or Python.
• Cloud admin experience with Google Workspace and Microsoft 365.

Responsabilidades

• Manage the IT helpdesk queue and ensure timely resolution with clear ownership.
• Run onboarding and offboarding end-to-end: Jamf provisioning, Okta access, hardware setup.
• Own Google Workspace and Microsoft 365 admin: mail, groups, drives, licenses.
• Track hardware logistics and asset management with the office team.
• Maintain endpoint security and asset records.

Conocimientos

IT operations

Automation & scripting

Security compliance

Cloud admin

Okta

Jamf Pro

MCP deployment

ISO 27001 / SOC 2

AI tools administration

Asset management

Herramientas

Jamf Pro

Okta

Google Workspace

Microsoft 365

MDM

Descripción del empleo

This role is the execution engine of that model: you will own day-to-day IT operations while actively using and improving the AI and automation layer that keeps a 220-person global company running.

You will be the primary point of contact for internal IT support across all offices and time zones, own the onboarding and offboarding automation stack, maintain compliance evidence for ISO 27001 and SOC 2, and help evaluate and roll out new (AI) tools and support its company-wide Claude and MCP deployment.

Responsibilities:

• Manage the IT helpdesk queue — resolve, close, or elevate with clear ownership; no tickets left hanging
• Run onboarding and offboarding end-to-end: Jamf provisioning, Okta access, app assignments, hardware setup
• Own Google Workspace and Microsoft 365 admin: mailboxes, groups, aliases, shared drives, licensing
• Track hardware logistics with office manager — device orders, shipments, MDM enrollment status
• Maintain accurate asset management records and keep endpoint security up to date

Automation & AI Operations:

• Maintain and improve onboarding/offboarding automation workflows — fix logic, test edge cases, extend coverage
• Support Claude enterprise admin: user provisioning, access tier management, MCP connector setup and onboarding
• Monitor AI tools and flag anomalies
• Build and maintain lightweight automations (Google Apps Script, shell, Python, or similar) to eliminate repetitive manual work

Compliance & Security Support

• Gather and maintain ISO 27001 and SOC 2 evidence in Vanta
• Periodic access reviews
• Keep systems compliant with internal security standards and document support and operations processes
• Assist in preparation for InfoSec audits

How you work:

• Async-native — you communicate clearly in writing; you don't need hand-holding on context across timezones
• Self-directed — you see what needs doing and do it; you escape blockers, not decisions you can make yourself
• High-closure bias — you prefer empty queues and resolved tickets over long threads and status updates
• Security-conscious by default — you understand the why behind security standards, not just how to enforce them
• Positive, service-oriented attitude — you are a problem-solver who brings a 'yes, I can' mindset to internal customers
• Detail-oriented and resourceful — you figure things out

Why them:

• Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
• Competitive compensation: We offer a competitive salary with attractive benefits.
• Flexibility: Benefit from flexible working hours because the future is flexible!
• Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
• Global retreats: Participate in international company retreats, fostering a global team spirit.
• Equipment: Yearly refreshment of your IT Equipment budget for your home working setup.
• Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!

If interested in this role get in touch: [e-mail]