Remote Security Managed Services Engineer - L2

NTT DATA, Inc.; La Coruña; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global technology firm is seeking a Security Managed Services Engineer (L2) to ensure operational security infrastructures. This remote role involves monitoring, resolving technical incidents, and collaborating with teams to optimize processes. Candidates should have significant experience in managed services, proficiency in ticketing tools, and a client-focused mindset. A Bachelor's degree in IT or equivalent work experience is required. The position offers the opportunity to work in a diverse and inclusive environment.

Formación

• Experience working with security infrastructures and ticketing tools.
• Strong listening and communication abilities across cultures.
• Effective planning and adaptability skills.

Responsabilidades

• Ensure security infrastructures remain operational and handle technical incidents.
• Monitor and resolve incidents, providing second-level support.
• Collaborate to optimize automation of routine tasks.

Conocimientos

Experience with managed services handling security infrastructure

Proficiency in ticketing tools, preferably ServiceNow

Excellent planning skills

Strong communication skills

Client-focused mindset

Ability to work under pressure

Educación

Bachelor's degree or equivalent qualification in IT/Computing

Descripción del empleo

A leading global technology firm is seeking a Security Managed Services Engineer (L2) to ensure operational security infrastructures. This remote role involves monitoring, resolving technical incidents, and collaborating with teams to optimize processes. Candidates should have significant experience in managed services, proficiency in ticketing tools, and a client-focused mindset. A Bachelor's degree in IT or equivalent work experience is required. The position offers the opportunity to work in a diverse and inclusive environment.