Remote IT Support Engineer (L2) — Security & Automation

Fundraise Up; Cataluña; Presencial; EUR 42.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

23 paid vacation days per year

Remote working

English learning courses

Gym or swimming pool

Home Office Setup Assistance

Co-working

Descripción de la vacante

Fundraise Up is seeking a proactive IT Support Engineer (L2) to join our global team. You will own complex escalations, access governance, and SaaS administration while driving automation to improve security and efficiency across time zones.

You’ll manage onboarding/offboarding, incident response, and admin duties for core tools like Google Workspace, Slack, Notion, and 1Password, with a strong emphasis on documentation and mentoring L1 staff.

Formación

• 5 years in IT support, with 3–5 years at L2 level.
• Strong troubleshooting and end-to-end ticket ownership.
• Hands‑on macOS administration and end‑user troubleshooting.
• Strong Google Workspace admin skills (roles, logs, security).
• Understanding of security incident handling (phishing, compromise).
• Experience with identity & access (RBAC, SSO, SCIM).
• Ability to write and keep documentation up to date; mentor L1.

Responsabilidades

• L1 escalations: triage, diagnosis, and resolution within SLAs.
• Onboarding & offboarding: account provisioning and deprovisioning.
• Incident response: containment, remediation, follow-up with playbooks.
• Automation & integrations: scripts, APIs, Zapier/n8n to reduce manual work.
• L1 mentoring & documentation: update runbooks and procedures.
• Corporate SaaS administration: Slack, Notion, Google Workspace, 1Password.
• SaaS lifecycle: manage Notion registry, eval new tools, renewals.
• Identity incident playbooks: phishing, suspicious sign‑ins, credential rotation.
• Use AI meaningfully to improve operational problems.

Conocimientos

MacOS administration

Troubleshooting

Ticket ownership

Security incident handling

RBAC / SSO / SCIM

Documentation

Mentoring L1

Herramientas

Google Workspace

Jira Service Management

1Password

MDM tooling

Descripción del empleo

Fundraise Up is seeking a proactive IT Support Engineer (L2) to join our global team. You will own complex escalations, access governance, and SaaS administration while driving automation to improve security and efficiency across time zones.

You’ll manage onboarding/offboarding, incident response, and admin duties for core tools like Google Workspace, Slack, Notion, and 1Password, with a strong emphasis on documentation and mentoring L1 staff.