Desktop IT Support Engineer — Remote & On-site

SISL Global; Madrid; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

SISL Global in Madrid is seeking an L2 Desktop Support Technician to deliver advanced technical assistance and troubleshooting for end-users, addressing complex issues and maintaining hardware and software systems to ensure optimal performance.

The role requires 2–4 years of desktop support experience, strong knowledge of Windows and Mac, and certification like CompTIA A+. You will configure OS, apps, and provide remote support to home-based and field users, while mentoring junior technicians.

Formación

• 2–4 years of desktop support experience.
• Strong knowledge of Windows and macOS.
• Familiarity with Active Directory and group policies.

Responsabilidades

• Provide second-level support for desktop hardware, software, and peripherals.
• Install, configure, and maintain operating systems and software.
• Perform root-cause analyses to resolve recurring issues.
• Assist with network connectivity issues including VPN.
• Document issues and resolutions in the ticketing system.
• Provide remote support for home-based and on-site users.

Conocimientos

Windows troubleshooting

Mac troubleshooting

Customer service

Problem solving

Team collaboration

Independent work

Educación

Associate's or Bachelor's degree in Information Technology

Equivalent work experience

Herramientas

Active Directory

Remote desktop tools

Microsoft Office Suite

VPN

Descripción del empleo

SISL Global in Madrid is seeking an L2 Desktop Support Technician to deliver advanced technical assistance and troubleshooting for end-users, addressing complex issues and maintaining hardware and software systems to ensure optimal performance.

The role requires 2–4 years of desktop support experience, strong knowledge of Windows and Mac, and certification like CompTIA A+. You will configure OS, apps, and provide remote support to home-based and field users, while mentoring junior technicians.