Remote Field Service Engineer - Incident Resolution

Prestwick Aerosystems; Sevilla; Remote; EUR 21,000 - 32,000; Full time

Job summary

NTT DATA in Sevilla is seeking a Networking Remote Field Service Engineer (L1). This entry-level role focuses on operating regionally and delivering professional remote technical support to clients by identifying and resolving incidents and problems, ensuring requests and resolutions meet SLA targets.

You will work with knowledge articles, maintain configuration items, log incidents, and coordinate with clients and vendors to expedite diagnosis and remediation, while aiming for zero missed SLAs.

Qualifications

• Entry-level engineering role focused on remote client support.
• Emphasis on incident resolution and service restoration.
• Follows defined procedures and performs maintenance tasks.

Responsibilities

• Operate in region and provide remote technical support to clients.
• Identify and resolve incidents to meet SLA targets.
• Use service assurance tools to diagnose problems and collect performance data.
• Document and close resolved incidents according to procedures.
• Coordinate with clients and vendors to expedite diagnosis and remediation.

Skills

Remote support

Incident diagnosis

Root cause analysis

Customer service

Job description

NTT DATA in Sevilla is seeking a Networking Remote Field Service Engineer (L1). This entry-level role focuses on operating regionally and delivering professional remote technical support to clients by identifying and resolving incidents and problems, ensuring requests and resolutions meet SLA targets.

You will work with knowledge articles, maintain configuration items, log incidents, and coordinate with clients and vendors to expedite diagnosis and remediation, while aiming for zero missed SLAs.