Remote Senior Help Desk Technician (ITIL)

Contact Government Services; España; À distance; EUR 36 000 - 71 000; Plein temps

Avantages offerts par ce poste

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Paid Time Off and Holidays

Résumé du poste

Contact Government Services seeks a Senior Help Desk Technician to deliver Level 1–2 PC support for the EOUSA. You will assist senior management, attorneys, and staff, managing accounts, software/hardware installs, and incident logging in a government IT environment.

You will set up remote and on-site user support, create docs and reports, train end users, and contribute to ITIL-based processes. A strong ITIL background and security clearance are preferred.)

Qualifications

• Adobe Connect or similar online meeting center setup experience (1+ year).
• ITIL Foundations certification or equivalent knowledge.
• Experience with change management processes is advantageous.

Responsabilités

• Provide desk-side training on standard desktop applications.
• Submit weekly status reports and monthly surveys.
• Set up and support conference and training rooms with A/V equipment.
• Utilize online meeting apps (Adobe Connect) to support sessions.

Connaissances

Backup/Restoration

File Server

Account/Mailbox Admin

Software/Hardware Install

Mobile/handheld device support

Remote User Support

End-user Training

Procedural Documentation

ITIL Knowledge

Incident Log Entry

Account Management Forms

Reporting & SLAs

Inventory Management

Desk-side Training

Conference Room Support

Adobe Connect Setup

Microsoft Office

Formation

ITIL Foundations

Change Management

DOD Public Trust Clearance (Level 6+)

Outils

Adobe Connect

Microsoft Office

Description du poste

Contact Government Services seeks a Senior Help Desk Technician to deliver Level 1–2 PC support for the EOUSA. You will assist senior management, attorneys, and staff, managing accounts, software/hardware installs, and incident logging in a government IT environment.

You will set up remote and on-site user support, create docs and reports, train end users, and contribute to ITIL-based processes. A strong ITIL background and security clearance are preferred.)