Remote IT Help Desk Engineer - Level 1 Support

Isoftstone Inc.; Santa Cruz de Tenerife; A distancia; EUR 49.000 - 53.000; Jornada completa

Descripción de la vacante

iSoftStone, Inc. is seeking an IT Help Desk Support Engineer to join our team in Milwaukee, Wisconsin. This is a Remote Role for Candidates Located within a 4-Hour Drive of Milwaukee.

Candidates must have permanent authorization to work in the United States, visa sponsorship is not available. We provide Level 1 IT support for ~110 users across North America, covering a manufacturing facility in Milwaukee and distributed sales users across multiple states.

Formación

• Two+ years of experience in IT Help Desk, Desktop Support, or MSP environments.
• Strong troubleshooting skills across Windows PCs, Microsoft 365, networking, and common business applications.
• Basic understanding of LAN/WAN, switches, firewalls, Wi‑Fi, and endpoint management.
• Good communication and customer-service skills.
• Ability to work independently and coordinate with offshore/global IT teams.
• Willingness to travel locally to the Milwaukee manufacturing site as needed.
• CompTIA A+, Network+, Microsoft, or equivalent certifications are a plus.

Responsabilidades

• Provide Level 1 remote IT support via phone, email, and ticketing system.
• Troubleshoot PCs, laptops, printers, networks, software, and basic hardware issues.
• Support user onboarding, software installation, account setup, and basic access issues.
• Monitor and elevate network, firewall, switch, and infrastructure issues to the appropriate technical teams.
• Conduct weekly/bi-weekly onsite IT inspections at the Milwaukee manufacturing facility.
• Provide onsite support for urgent factory IT incidents when required.
• Maintain IT asset and equipment inventories and documentation.
• Follow established IT support procedures, SLAs, and escalation processes.
• Coordinate with the Shanghai IT team for after-hours support and issue escalation.

Conocimientos

Windows PC troubleshooting

Microsoft 365

Networking basics

Customer service

Collaboration with offshore teams

Descripción del empleo

iSoftStone, Inc. is seeking an IT Help Desk Support Engineer to join our team in Milwaukee, Wisconsin. This is a Remote Role for Candidates Located within a 4-Hour Drive of Milwaukee.

Candidates must have permanent authorization to work in the United States, visa sponsorship is not available. We provide Level 1 IT support for ~110 users across North America, covering a manufacturing facility in Milwaukee and distributed sales users across multiple states.