Remote IT Change Enablement Lead

Drees & Sommer España; Málaga; Presencial; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mobile working

Mentoring program

Networking opportunities

Modern workplace

Descripción de la vacante

Drees & Sommer España is seeking an IT Change Manager within its Enterprise Service Management team to ensure changes to IT services and infrastructure are implemented in a transparent, risk-aware way.

You will enable safe, efficient change, coordinate CAB, and collaborate with IT Operations, contributing to continuous improvement of ITSM processes in a multinational environment. Fluency in English and German is preferred; knowledge of Ivanti, ServiceNow and Jira Service Management is valued.

Formación

• Experience in IT Service Management, IT Operations or IT Change Management and ownership of a central ITSM process.
• ITIL certification and ISO 27001 / ISMS knowledge is advantageous but not required.
• Understanding of Change, Incident, Problem and Configuration Management relationships.
• Ability to facilitate meetings and prepare decisions with a structured, independent work style.
• Strong analytical skills and a pragmatic approach to governance and standards.

Responsabilidades

• Manage and continuously improve the Change Enablement process.
• Support Change Owners in planning, assessing and implementing changes.
• Review Change Records for completeness, risks, impact, testing, rollback planning and required approvals.
• Coordinate and facilitate the Change Advisory Board (CAB).
• Create transparency around upcoming changes and maintain the Change Calendar with relevant teams.
• Identify potential conflicts, dependencies and risks between planned changes early on.
• Coordinate Standard, Normal and Emergency Changes according to requirements.
• Work with IT teams to establish Standard Changes for recurring, low-risk activities.
• Coordinate Post Implementation Reviews and derive improvement actions from failed changes.
• Analyze relevant metrics and continuously improve Change Reporting.
• Support governance with ISO 27001 and audit requirements.
• Create guidelines and templates and help IT teams apply the Change process pragmatically.
• Work closely with IT Operations, Service Owners, System Owners, Incident Management, Configuration Management, Cyber Security and other ITSM/ESM functions.

Conocimientos

ITSM

Change Enablement

Governance

Stakeholder management

Facilitation

Analytical thinking

Herramientas

Ivanti Neurons for ITSM

Ivanti Service Manager

ServiceNow

Jira Service Management

BMC Helix

Matrix42

Descripción del empleo

Drees & Sommer España is seeking an IT Change Manager within its Enterprise Service Management team to ensure changes to IT services and infrastructure are implemented in a transparent, risk-aware way.

You will enable safe, efficient change, coordinate CAB, and collaborate with IT Operations, contributing to continuous improvement of ITSM processes in a multinational environment. Fluency in English and German is preferred; knowledge of Ivanti, ServiceNow and Jira Service Management is valued.