IT Service Management Lead (German/English) | Remote/Hybrid

rindus Technology S.L; Málaga; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Private health insurance from day 1

Gym sponsorship

English and German language classes

Team culture events

Job summary

rindus Technology S.L. is seeking a seasoned IT Service Management leader in Málaga to head a global, customer-centric Service Management team. You will mentor, drive key ITSM processes, and ensure high autonomy across a distributed setup.

Responsibilities include aligning strategies, managing external MSPs, and delivering data-driven improvements to SLAs and KPIs, with English and German proficiency required.

Qualifications

• Several years of proven experience in IT Service Management and initial leadership roles.
• Deep understanding of ITIL v4 and familiarity with agile methodologies (Scrum, Kanban).
• Solid hands-on experience with Jira Service Management and modern ITSM platforms.

Responsibilities

• Lead, mentor, and develop a high-performing Service Management team.
• Ensure a customer-centric team with high autonomy.
• Align global strategies across departments and the wider organization.
• Own and refine ITSM processes (Incident, Problem, Change, Request).
• Manage external MSPs and ensure SLAs and XLAs are met.
• Collaborate with vendors to align with business needs.
• Support leaders with budgets, SLAs, and KPIs.
• Analyze service metrics and drive automation to boost efficiency.

Skills

ITSM leadership

ITIL v4

Jira Service Management

Stakeholder management

English proficiency

German proficiency

Tools

Jira Service Management

Job description

rindus Technology S.L. is seeking a seasoned IT Service Management leader in Málaga to head a global, customer-centric Service Management team. You will mentor, drive key ITSM processes, and ensure high autonomy across a distributed setup.

Responsibilities include aligning strategies, managing external MSPs, and delivering data-driven improvements to SLAs and KPIs, with English and German proficiency required.