Remote Iberia Customer Success Manager (B2B & Tech)

Goodwe; Castellón de la Plana; A distancia; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International team

Professional development

Flat hierarchy

Meaningful role

Descripción de la vacante

GoodWe is seeking a Customer Success Manager Iberia (m/f/d) to remotely support Spain-based customers, installers, and distribution partners. You will drive onboarding, customer satisfaction, and ongoing engagement for a fast-growing European solar technology company.

You will coordinate with engineering and sales teams to ensure a smooth customer journey, provide technical guidance, and promote product adoption across the Iberia region.

Formación

• Minimum 3+ years in Customer Success
• Technical background in engineering or related field
• Experience in solar, PV, inverters, energy storage, or utilities is a plus

Responsabilidades

• Manage relationships with B2B customers, installers and partners
• Coordinate with technical team for onboarding and kickoff meetings
• Establish and maintain customer service policies and best practices
• Provide high-level technical and product support
• Analyze and optimize processes to improve customer experience with our software
• Identify new sales opportunities and pass qualified leads to Sales Manager
• Organize training programs for customers
• Handle complaints and improve satisfaction and experience
• Collaborate with Marketing and Technical teams
• Work with local Sales Manager organising meetings and visits with distributors and partners

Conocimientos

Customer success

B2B relationships

Technical empathy

English & Spanish fluency

Educación

Electrical Engineering degree

Descripción del empleo

GoodWe is seeking a Customer Success Manager Iberia (m/f/d) to remotely support Spain-based customers, installers, and distribution partners. You will drive onboarding, customer satisfaction, and ongoing engagement for a fast-growing European solar technology company.

You will coordinate with engineering and sales teams to ensure a smooth customer journey, provide technical guidance, and promote product adoption across the Iberia region.