Remote German-English Support Consultant - Night Shift

SupportYourApp; Madrid; On-site; EUR 116,000 - 231,000; Full time

Benefits offered by this job

Fixed schedule

Remote work opportunity

Inclusive international environment

Rewards for referring friends

Responsive leadership for development

Job summary

A leading support service provider in Madrid is seeking a Customer Support Consultant to handle customer inquiries and provide on-call support during the evening shift. Candidates should be fluent in German and English, have experience in customer support, and be comfortable working under a per-ticket compensation model. This role offers a fixed schedule and the opportunity to work fully remotely in a multicultural environment.

Qualifications

• 6–12 months experience in customer support.
• Ability to work night shifts on a consistent schedule.
• Strong personal computer with stable internet connection.

Responsibilities

• Handle inbound customer inquiries during evening shift hours.
• Provide on-call support responding to calls and chats.
• Document cases and escalate complex issues to internal teams.
• Troubleshoot hardware-related issues for customers.

Skills

Fluency in German

Fluency in English

Analytical thinking

Proactive attitude

Research skills

Job description

A leading support service provider in Madrid is seeking a Customer Support Consultant to handle customer inquiries and provide on-call support during the evening shift. Candidates should be fluent in German and English, have experience in customer support, and be comfortable working under a per-ticket compensation model. This role offers a fixed schedule and the opportunity to work fully remotely in a multicultural environment.