Remote-First Customer Service Excellence Specialist

Page Executive; Nava; A distancia; EUR 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote work arrangement

Ongoing training and development

Descripción de la vacante

Page Executive is seeking a Customer Service Specialist to join a fully remote team. The role emphasizes exceptional support, building strong customer relationships, and working from home with access to the required tools and environment for success.

You will play a vital part in ensuring clients receive timely assistance, contributing to satisfaction and loyalty across regions. A self-motivated mindset and proactive approach are valued to grow with a forward-thinking organization.

Formación

• Experience in a customer service or support role.
• Excellent verbal and written communication in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with CRM software and help desk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.

Responsabilidades

• Handle customer inquiries via email, chat, and phone with professionalism and efficiency.
• Provide detailed information about our products and services, guiding customers to the best solutions.
• Troubleshoot and resolve customer issues, escalating when necessary to appropriate teams.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and suggest relevant product or service upgrades.
• Collaborate with internal teams to improve customer service processes and policies.
• Contribute to the development of knowledge base articles and FAQs for customer self-service.
• Achieve and exceed individual and team performance metrics related to customer satisfaction and response times.

Conocimientos

Customer service

English communication

CRM software

Remote work

Time management

Educación

High school diploma or equivalent

College degree preferred

Herramientas

CRM software

Descripción del empleo

Page Executive is seeking a Customer Service Specialist to join a fully remote team. The role emphasizes exceptional support, building strong customer relationships, and working from home with access to the required tools and environment for success.

You will play a vital part in ensuring clients receive timely assistance, contributing to satisfaction and loyalty across regions. A self-motivated mindset and proactive approach are valued to grow with a forward-thinking organization.