Remote E‑commerce Customer Support (Dutch/English)

Babel Profiles; Barcelona; Híbrido; EUR 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work 1 month/year

Online learning platform

Private medical insurance after 6 mo

Descripción de la vacante

Babel Profiles in Barcelona is seeking a Customer Service Representative to be the friendly first point of contact for customers across Europe. You will handle inquiries in Dutch and English, manage orders, shipments, returns, and warranty claims using our CRM, and ensure a smooth customer journey.

You'll join a growing team offering remote work 1 month per year, access to an online learning platform, and private medical insurance after six months, with a strong emphasis on service quality and

Formación

• Strong verbal and written communication to connect with customers
• Empathetic approach and passion for helping others
• Customer-focused with ability to prioritize tasks
• Active listener and collaborative team player

Responsabilidades

• Be the first point of contact via phone, email, and chat, delivering prompt support.
• Deliver outstanding service focused on the Dutch market and customer satisfaction.
• Register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims in CRM.
• Stay informed about products to provide accurate and helpful information.

Conocimientos

Verbal communication

Written communication

Empathy

Customer focus

Teamwork

Descripción del empleo

Babel Profiles in Barcelona is seeking a Customer Service Representative to be the friendly first point of contact for customers across Europe. You will handle inquiries in Dutch and English, manage orders, shipments, returns, and warranty claims using our CRM, and ensure a smooth customer journey.

You'll join a growing team offering remote work 1 month per year, access to an online learning platform, and private medical insurance after six months, with a strong emphasis on service quality and