CUSTOMER SERVICE - DUTCH MARKET

Konecta; Barcelona; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Onboarding training

Sea-view office

Discount portal

Private health insurance discount

Career growth

Work from home after initial period

Equal opportunities

Job summary

Konecta in Barcelona is seeking a native or bilingual Dutch speaker to join our inbound customer support team for one of our clients. You will handle customer contacts by phone or email and provide professional service in a fast-paced call centre environment.

Working hours span 10:00 to 21:00 with two days off per week; after an initial on-site period there is potential to work from home. We offer comprehensive onboarding, a sea-view office, and benefits including a discount portal and private

Qualifications

• Native or bilingual Dutch speaker.
• Available to work from our offices in Barcelona.
• Strong communication skills and computer proficiency.
• A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment.

Responsibilities

• Handle inbound customer contacts by phone or email.
• Provide professional and efficient customer support in a call centre environment.
• Understand customer needs and provide accurate information following procedures and guidelines.
• Resolve customer inquiries and resolve complex cases when necessary.
• Complete tasks such as case follow-up, data entry, and request processing.
• Follow company policies, quality standards, and data protection rules.

Skills

Dutch language

Communication skills

Computer literacy

Proactive attitude

Teamwork

Job description

Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

We are seeking a native or bilingual Dutch speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients.

Working days: Between Monday and Sunday with 2 days off per week and always 2 week ends off per month.

Shift: between 10am and 9pm (could be talked about during the interview)

RESPONSIBILITIES

• Handle inbound customer contacts by phone or email
• Provide professional and efficient customer support in a call centre environment.
• Understand customer needs and provide accurate information following procedures and guidelines.
• Resolve customer inquiries and resolve complex cases when necessary.
• Complete tasks such as case follow-up, data entry, and request processing.
• Follow company policies, quality standards, and data protection rules.

REQUIREMENTS

• Native or bilingual Dutch speaker.
• Available to work from our offices in Barcelona.
• Strong communication skills and computer proficiency.
• A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment.

WHAT WE OFFER

• Comprehensive onboarding training, along with regular training sessions to support your professional growth.
• An exceptional office location offering a unique work environment with breathtaking sea views.
• Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance.
• Strong potential for career growth and advancement within our organization.
• Possibility to work from home after a first period on site.
• We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions.