Remote Digital Support Coordinator

Sixt-Spain; Málaga; Presencial; EUR 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

AI tools access

Salary + growth opportunities

Remote work flexibility

Birthday off

Descripción de la vacante

Sixt-Spain is launching a new remote customer service team focused on premium mobility solutions. You will handle inquiries via phone, email, or video, guide customers through rental and pickup steps, verify details, and provide tech support during self-service.

Collaboration with international SIXT branches is essential, with opportunities to upsell. The role emphasizes strong customer orientation, clear communication, flexibility for night shifts, and teamwork in a 24/7 service environment.

Formación

• Customer focus and satisfaction orientation.
• Clear, persuasive communication with customers and internal teams.
• Ability to adapt to a dynamic, rotating schedule including night shifts.
• Collaborative mindset across international teams.
• Proactive problem solving to maintain service continuity.

Responsabilidades

• Manage customer inquiries via phone, email, or video calls.
• Assist with vehicle rental and pickup questions and closing reservations.
• Verify customer information and provide related assistance.
• Offer technical support during key pickup and troubleshoot in self-service areas.
• Collaborate with SIXT branches across countries.
• Make calls to promote additional sales and improvements.

Conocimientos

Customer Orientation

Effective Communication

Flexibility

Teamwork

Solution-Focused

Descripción del empleo

Sixt-Spain is launching a new remote customer service team focused on premium mobility solutions. You will handle inquiries via phone, email, or video, guide customers through rental and pickup steps, verify details, and provide tech support during self-service.

Collaboration with international SIXT branches is essential, with opportunities to upsell. The role emphasizes strong customer orientation, clear communication, flexibility for night shifts, and teamwork in a 24/7 service environment.