Remote Customer Support & Reservations Specialist

The Hiring Platform; Madrid; A distancia; EUR 18.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Onboarding

Training & education

Online tools

Team support

Descripción de la vacante

The Hiring Platform is seeking a friendly Remote Customer Representative to assist customers with questions, reservations, and ongoing service needs.

You will respond to inquiries through online channels, gather information, research options, and provide accurate confirmations while maintaining records. This is a 100% remote role with onboarding, training, and access to online tools, plus ongoing team support. No prior experience required; reliability and clear communication are valued.

Formación

• Excellent communication and interpersonal skills.
• Customer-focused attitude.
• Strong organization and time-management skills.
• Comfortable using email and online platforms.
• Basic computer and research skills.
• Ability to learn new systems.
• Reliable and professional.
• Previous customer-facing experience is helpful but not required.

Responsabilidades

• Respond to customer inquiries through online communication channels
• Gather information regarding customer needs and preferences
• Research available services and options
• Assist with reservation requests
• Provide accurate confirmations and updates
• Answer questions regarding available options
• Assist with modifications and special requests
• Maintain accurate customer records
• Follow up on outstanding requests
• Provide professional and responsive customer service

Conocimientos

Communication

Customer-focused

Organization

Time-management

Email platforms

Research skills

Reliability

Descripción del empleo

The Hiring Platform is seeking a friendly Remote Customer Representative to assist customers with questions, reservations, and ongoing service needs.

You will respond to inquiries through online channels, gather information, research options, and provide accurate confirmations while maintaining records. This is a 100% remote role with onboarding, training, and access to online tools, plus ongoing team support. No prior experience required; reliability and clear communication are valued.