Customer Support Specialist (Remote)

Core Code io; Madrid; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Core Code io in Madrid seeks a proactive Customer Support Specialist to deliver exceptional service across channels and ensure a positive customer experience at every interaction.

You will respond to inquiries via email, chat, and phone, troubleshoot issues, and collaborate with internal teams to resolve problems quickly and accurately.

A strong communicator with attention to detail and a customer-first mindset will thrive in this role, helping to maintain high satisfaction and loyalty.

Formación

• Excellent verbal and written communication across channels.
• Strong customer service and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple requests efficiently.
• Familiarity with customer support platforms, CRM systems, and digital tools.
• Ability to remain calm and professional with difficult customers.
• Clear and professional written and spoken English.
• Willingness to learn and adapt to new tools and processes.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Conocimientos

Communication

Customer service

Problem solving

Active listening

Attention to detail

Multitasking

CRM familiarity

Technical aptitude

Professional demeanor

Team collaboration

Descripción del empleo

We are seeking a proactive and customer-focused Customer Support Specialist to provide exceptional support to customers and ensure a positive experience at every interaction. The ideal candidate is a strong communicator who can understand customer needs, resolve issues efficiently, and provide accurate and timely solutions across different communication channels.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple customer requests efficiently.
• Comfortable working with customer support platforms, CRM systems, and other digital tools.
• Ability to remain calm and professional when handling difficult or frustrated customers.
• Strong computer skills and ability to learn new software quickly.
• By applying to this position, we'll create your Simera Professional Key (SPK) - a unique key that helps you connect with employers, stand out, and secure the right match.