Remote Customer Support & Incident Resolution Specialist

Next Job Abroad; Granada; Remote; EUR 21,000 - 32,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) in Granada, Spain. The role focuses on operating in-region and delivering professional remote technical support to clients, identifying and resolving incidents to meet SLAs.

You will perform proactive incident resolution, document events, and collaborate with stakeholders to restore services and prevent future issues. The position emphasizes knowledge of networking tech and customer-focused service delivery.

Qualifications

• Bachelor's degree or equivalent in IT or computing.
• Associate level networking certifications such as CCNA, JNCIA, ACMA, etc.

Responsibilities

• Maintains the support process and handles requests per procedures.
• Uses service assurance tools to diagnose problems and report performance metrics.
• Identifies and resolves problems following established procedures.
• Performs defined maintenance tasks and uses knowledge articles for incident resolution.
• Monitors service delivery against SLAs and records relevant information.
• Escalates unresolved incidents and ensures timely resolution.
• Coordinates with clients, vendors and colleagues to expedite diagnosis and resolution.

Skills

Networking basics

Remote support

Communication across cultures

Problem solving

Education

Bachelor's degree in Information Technology or Computing or related field

Associate networking certifications (CCNA, etc.)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) in Granada, Spain. The role focuses on operating in-region and delivering professional remote technical support to clients, identifying and resolving incidents to meet SLAs.

You will perform proactive incident resolution, document events, and collaborate with stakeholders to restore services and prevent future issues. The position emphasizes knowledge of networking tech and customer-focused service delivery.