Remote Customer Success Advocate — Growth & Retention

Unit4; Granada; Remote; EUR 62,000 - 98,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Remote team culture

Job summary

CrowdStrike is seeking a passionate Customer Success Advocate to join a fully remote team supporting clients across regions. You will nurture relationships, guide customers to maximize value from CrowdStrike products, and proactively address challenges while working from a remote setup, contributing to customer loyalty and growth.

This role emphasizes customer advocacy, proactive engagement, and collaboration with cross-functional teams to ensure successful journeys and upsell opportunities in a

Qualifications

• Proven experience in Customer Success, Account Management, or a related client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency with CRM software and customer success platforms.
• Ability to manage multiple accounts and work effectively in a remote setting.

Responsibilities

• Develop and nurture strong, long-term relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand their goals and ensure successful adoption of our solutions.
• Provide timely and effective support, addressing inquiries and resolving issues efficiently.
• Conduct regular check-ins and business reviews to assess customer satisfaction and identify upsell/cross-sell opportunities.
• Act as the voice of the customer internally, providing valuable feedback to product and sales teams.
• Develop and share best practices and resources to help customers achieve their objectives.

Skills

Customer Success

Account Management

CRM software

Communication

Remote work

Self-motivated

Tools

CRM software

Job description

CrowdStrike is seeking a passionate Customer Success Advocate to join a fully remote team supporting clients across regions. You will nurture relationships, guide customers to maximize value from CrowdStrike products, and proactively address challenges while working from a remote setup, contributing to customer loyalty and growth.

This role emphasizes customer advocacy, proactive engagement, and collaboration with cross-functional teams to ensure successful journeys and upsell opportunities in a