Technical Customer Success Manager — Remote & AI-Driven Growth

Hubtype; Barcelona; A distancia; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

27 days of holiday per year

Birthday + volunteering day

Fully remote policy

Learning & Development benefits plan

Workstation budget

Descripción de la vacante

Hubtype, a lean, tech-forward company, seeks a Technical Customer Success Manager to own the end-to-end customer journey. You will be the main contact across the full lifecycle, translating client needs into engineering requirements and orchestrating delivery with cross-functional teams.

Based in Spain with a valid working permit, you’ll work in a fully remote-friendly environment, collaborating with engineering, product and solutions to drive adoption and growth.

Formación

• 1–3 years in Customer Success, Technical Account Management, Solutions Consulting or Project Management in SaaS/tech.
• Strong ability to translate business needs into engineering requirements.
• Proven project delivery experience with cross-functional teams.
• Comfortable discussing APIs, integrations, and SaaS architectures with engineers.

Responsabilidades

• Own a portfolio of strategic accounts as the main contact across the full lifecycle.
• Lead project delivery: scoping, planning, coordinating internal and client teams, managing timelines and risks.
• Run discovery sessions to understand goals, use cases and technical context.
• Translate needs into clear, structured requirements for engineering.
• Bridge between customer and Hubtype engineering, product and solutions teams.
• Analyze data to identify blockers and surface opportunities.
• Drive adoption, monitor health and identify upsell opportunities.
• Run QBRs, executive reviews, trainings and workshops with stakeholders.
• Use AI tools to draft, research, summarize, analyze, document and automate.

Conocimientos

English fluency

Spanish fluency

Catalan fluency

1–3 years experience

SaaS knowledge

Project management

Technical understanding

APIs & webhooks

Data-driven

Customer-facing communication

Herramientas

Postman

Jira

Notion

HubSpot

Salesforce

Looker

Tableau

Descripción del empleo

Hubtype, a lean, tech-forward company, seeks a Technical Customer Success Manager to own the end-to-end customer journey. You will be the main contact across the full lifecycle, translating client needs into engineering requirements and orchestrating delivery with cross-functional teams.

Based in Spain with a valid working permit, you’ll work in a fully remote-friendly environment, collaborating with engineering, product and solutions to drive adoption and growth.