Global Customer Service & Order Management Specialist

Tradebe Health & Nutrition (Clinical Nutrition S.A.U); Barcelona; Remote; EUR 23,000 - 30,000; Full time

Job summary

NTT DATA in Barcelona is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents and drive resolutions while upholding SLA commitments.

This role is an early career opportunity to develop problem-solving skills, work with cross-functional teams, and grow within a company that values diversity and ongoing learning.

Responsibilities

• Maintains the support process and ensures that requests for support are handled according to

Job description

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Key responsibilities:

• Maintains the support process and ensures that requests for support are handled according to