Remote Travel Customer Care Specialist

Effortless travel solutions ETS; Barcelona; A distancia; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks and discounts

Ongoing training and supportive team

Descripción de la vacante

Effortless travel solutions ETS is hiring a Travel Customer Representative to support clients throughout their travel journey from booking to return, delivering friendly, proactive service remotely.

You will respond to inquiries by email, phone and messaging, assist with bookings, changes and cancellations, and provide destination information; the role rewards initiative, strong communication, and flexibility in a 100% remote setup.

Formación

• Excellent verbal and written communication.
• Strong customer service experience in travel or hospitality.
• Organized, dependable, and proactive with attention to detail.
• Comfortable with technology and learning booking systems.
• Passion for travel and helping others plan experiences.

Responsabilidades

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and policies.
• Follow up to confirm trip details and satisfaction.
• Handle concerns with empathy and problem-solving.

Conocimientos

Communication skills

Customer service

Travel knowledge

Detail oriented

Tech-savvy

Empathy

Descripción del empleo

Effortless travel solutions ETS is hiring a Travel Customer Representative to support clients throughout their travel journey from booking to return, delivering friendly, proactive service remotely.

You will respond to inquiries by email, phone and messaging, assist with bookings, changes and cancellations, and provide destination information; the role rewards initiative, strong communication, and flexibility in a 100% remote setup.