Registration Specialist- internship

North Eastern Services; Madrid; Presencial; EUR 6700 - 10.000; A tiempo parcial

Descripción de la vacante

Kenes is seeking a highly organized Paid Intern to join the international Registration Team. This part-time, paid internship spans 3 days per week, offering hands-on experience in the professional events and congress industry.

The role covers the complete registration life cycle—from data entry and communications to generating reports for suppliers post-congress—while supporting the team to ensure smooth operations for participants and speakers.

Formación

• Fluent English with strong verbal and written skills.
• Highly detail-oriented and well organized.
• Ability to work independently and in a team.
• Capable in fast-paced environments; can prioritize and meet deadlines.
• Strong customer service orientation.
• Proficient with Microsoft Office and ERP systems.
• Experience in hotels, tourism, travel, or professional events management is a plus.
• Experience in any customer support role is an advantage.

Responsabilidades

• Manage hotel room blocks for invited speakers in coordination with Accommodation Sales.
• Handle bookings including check-in/out, preferences, and special requirements.
• Coordinate room changes and last-minute adjustments; maintain records.
• Manage registration lifecycle: data entry, communication with involved parties, and generating reports to finalize accounts with suppliers post-congress.
• Manage Travel Grant registrations and reimbursements.

Conocimientos

Fluent English

Detail oriented

Independent work

Team collaboration

Fast-paced

Customer service

MS Office

ERP systems

Hotels/Travel/Event industry

Customer support experience

Herramientas

MS Office

ERP systems

Descripción del empleo

WHY KENES:

At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well‑being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally.

ABOUT THE INTERNSHIP:

We are looking for a highly organized and skillful person to join our international Registration Team as a Paid Intern.

This is a part-time, paid internship of 3 days per week. The intern will receive compensation for the internship and will gain hands‑on experience in the professional events and congress industry.

The role includes providing assistance and taking care of the entire registration cycle, as well as communicating with all parties involved in the registration process.

RESPONSIBILITIES:

Accommodation:

• Manage hotel room block for all invited speakers in sync with the Accommodation Sales team.
• Handle booking requests, including check-in/check-out dates, room preferences, and special requirements.
• Coordinate room changes, updates, and last‑minute adjustments as needed with the participants.
• Maintain clear and organized records of all bookings and communications.

Participant Registration/Coordination:

• Registration management in accordance with predefined work plan/timetable and in keeping with Kenes’ congress registration policies/guidelines.
• Responsible for the entire registration “life cycle,” including entering participant data, communication with all parties involved in the registration process, and generating registration reports based on relevant data to finalize accounts with all suppliers post-congress.
• Manage Travel Grant registrations and reimbursements.

REQUIREMENTS:

• Fluent English, with strong verbal and written communication skills;
• Highly detail-oriented and very well organized;
• Ability to work independently and in a team, reporting problems as they arise;
• Ability to work in a fast-paced environment, prioritize tasks, and meet tight deadlines;
• High level of customer service;
• High level of computer literacy, including Microsoft Office and ERP systems;
• Experience in Hotels, Tourism, Travel, or Professional Event Management industry – an advantage;
• Experience working in any customer support‑related role – an advantage.

Only short-listed candidates will be contacted.

All documents will be treated with the strictest confidentiality.