Registration Specialist

North Eastern Services; Madrid; Híbrido; EUR 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Flexible hours

Remote work days

Descripción de la vacante

Kenes is seeking an organized Registration Coordinator to support our international events in Madrid. You will manage hotel blocks, coordinate participant registrations, and ensure accurate records throughout the registration life cycle. Strong English skills and customer service focus are essential.

The role offers a hybrid model with flexible hours and opportunities for travel. You will work closely with the Registration Team to deliver smooth congress experiences for speakers and attendees.

Formación

• Fluent English, verbal and written communication.
• Ability to travel abroad 4-5 times per year.
• Highly detail-oriented and well organized.
• Ability to work independently and in a team, reporting issues promptly.
• Ability to work in a fast-paced environment and meet tight deadlines.
• High level of customer service.
• Computer skills with Microsoft Office and ERP systems.
• Experience in Hotels, Tourism, Travel or Event Management is an advantage.
• Bachelor’s degree is an advantage.

Responsabilidades

• Registration management in line with a predefined work plan and Kenes’ guidelines.
• Manage the entire registration lifecycle, including data entry, communication with stakeholders, and reporting.
• Generate registration reports to finalize accounts with suppliers post-congress.
• Handle Travel Grant registrations and reimbursements.
• Accommodation: manage hotel room blocks in sync with the Accommodation Sales team.
• Coordinate room bookings, changes, and special requests and keep records organized.

Conocimientos

Fluent English

Attention to detail

Independent & team player

Fast-paced environment

Customer service

Microsoft Office

ERP systems

Educación

Bachelor’s degree (advantage)

Herramientas

Microsoft Office

ERP systems

Descripción del empleo

WHY KENES:

At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally.

We are looking for a highly organized and skillful person to join our international Registration Team. This includes providing assistance and taking care of the entire registration cycle as well as communicating with all parties involved in the registration process.

RESPONSIBILITIES:

Accommodation:

• Manage hotel room block for all invited speakers in sync with the Accommodation Sales team.
• Handle booking requests, including check-in/check-out dates, room preferences, and special requirements.
• Coordinate room changes, updates, and last-minute adjustments as needed with the participants.
• Maintain clear and organized records of all bookings and communications.

Participant Registration/Coordination:

• Registration management in accordance with predefined work plan/timetable and in keeping with Kenes’ congress registration policies/guidelines.
• Responsible for the entire registration “life cycle” including entering participant data, communication with all parties involved in the registration process, generating registration reports based on relevant data to finalize accounts with all supplier’s post-congress.
• Travel Grant registrations and reimbursements.

REQUIREMENTS:

EDUCATION & EXPERIENCE:

• Fluent English, verbal and written communication;
• Ability to travel abroad (4-5 times per year);
• Highly detail-oriented and very well organized;
• Ability to work independently and in a team, reporting problems as they arise;
• Ability to work in a fast-paced environment, to prioritize and meet tight deadlines;
• High level of customer service;
• Computer skills - high level comprehension/ability, including Microsoft Office, ERP systems;
• Experience in Hotels, Tourism, Travel or Professional Event Management industry – an advantage;
• Experience working in any customer support related role – an advantage;
• Bachelor’s degree – an advantage;

WHAT WE OFFER:

• Real opportunities for professional development in a leading international company
• Friendly team culture that promotes initial and continual professional education and team collaboration
• Hybrid model & Flexible working hours
• Extra remote working days / weeks
• Flexible remuneration: food, transportation, daycare
• Easy access by public transport (really close by a metro stop)
• Regular team events
• Refer a friend program

All documents will be treated with the strictest confidentiality!