Receptionist

Hidden Away Hotels; Palma; On-site; EUR 8,928 - 13,392; Full time

Job summary

Hidden Hotels is hiring warm, outgoing hospitality staff for a fixed-term summer role at Boutique Hotel Posada Terra Santa in Palma de Mallorca. The position covers front desk operations, check-in/check-out, reservations, and guest communications.

The role emphasizes service from the heart, handling calls, informing guests about tariffs, invoicing, and daily closing. Experience of at least 1 year and studies in tourism with German language knowledge are valued.

Qualifications

• Minimum of 1 year of experience in hospitality.
• Experience in check-in/check-out and guest invoicing.
• German language knowledge is a plus.

Responsibilities

• Check-in and check-out of guests.
• Handle internal and external calls.
• Provide information about tariffs.
• Make reservations.
• Process invoices and payments.
• Close the day.

Skills

Front desk operations

Customer service

Reservations management

Call handling

Billing & payments

Education

Tourism studies

German language skills

Tools

Booking system

Job description

Description of the offer

Fixed-term contract – summer until September (inclusive)

Hidden Hotels is hiring warm, outgoing and authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a manual. A place that offers an endless theatrical performance that continually delights and enchants each and every one of our guests.

In the heart of Palma de Mallorca there is a place where time stands still. Boutique Hotel Posada Terra Santa. Amongst the winding streets of the labyrinthine old town with its peaceful little squares and monumental churches and just a stone's throw from the bustling centre.

About the offer

What would be your main functions?

• Customer check-in and check-out
• Internal and external call handling
• Inform about tariffs
• Reservations
• Invoicing
• Payments
• Closing of the day

Our hotel stands out not only for its exclusive design, nor for the treatment we give to our guests, but because for us the most important thing in our hotel is YOU.

Rank

Business English

Experience: at least 1 year

Valuable studies in tourism and other languages (German)

What do we offer you?

• Fixed-term contract – summer until September (inclusive)
• A dynamic environment where you can learn, develop and continue to grow professionally.
• Exclusive benefits for employees and special perks within the chain.
• To be part of a young team that is passionate about hospitality and committed to excellence.