Receptionist (Príncipe Pío)

Livensa Group; Madrid; On-site; EUR 18,000 - 24,000; Full time

Job summary

Livensa Living Barcelona is seeking a friendly and professional Receptionist to be the welcoming face for students, residents, and guests. You will handle queries, assist with check-ins/check-outs, and work closely with Maintenance, Housekeeping, and Management to ensure smooth daily operations.

The role emphasizes customer service, attention to detail, and building positive relationships with residents. Previous reception or hospitality experience is valued, with a focus on creating an

Qualifications

• Positive, proactive, and organised team player.
• Strong attention to detail and a genuine passion for customer service.
• Previous experience in reception, hospitality, or customer service is a plus.

Responsibilities

• Be the first point of contact for residents and guests, delivering a friendly, professional experience.
• Manage reception operations, including queries, check-ins/check-outs, payments, and welcome documentation.
• Build strong relationships with residents and resolve issues quickly to support satisfaction and retention.
• Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with admin tasks.
• Monitor guest access, key handling, and building security, reporting concerns as needed.
• Handle mail, parcels, and in-house requests such as tenancy extensions or room moves.
• Assist sales enquiries, lettings, and property viewings, collaborating with Finance, Sales, and Maintenance.
• Ensure company policies and values are reflected through excellent customer service.

Skills

Customer service

Communication

Organisation

Hospitality experience

Job description

Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for a Receptionist to join our team in Livensa Living Barcelona and help us create an exceptional experience for our students, residents, and guests.

As the face of the residence, you will play a key role in the day-to-day running of reception: welcoming residents and visitors, handling queries and complaints, supporting check-ins and check-outs, coordinating with other departments, and helping everything run smoothly behind the scenes.

Key Responsibilities:

• Be the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times.
• Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.
• Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendation.
• Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.
• Monitor guest access, key handling, and general building security, reporting any concerns when necessary.
• Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.
• Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance.
• Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service.

Requirements:

• Positive, proactive, and organised team player with great communication skills.
• Strong attention to detail and a genuine passion for customer service.
• Previous experience in reception, hospitality, or customer service is a plus.