Receptionist

Livensa Group; Barcelona; On-site; EUR 18,000 - 24,000; Full time

Job summary

Livensa Living Barcelona is seeking a friendly and proactive receptionist to welcome students, residents, and guests. You will handle check-ins/outs, queries, and payments, while coordinating with Maintenance and Housekeeping to ensure smooth daily operations.

The role emphasizes excellent customer service, security awareness, and close collaboration with Finance, Sales, and other departments to support a seamless resident experience.

Qualifications

• Strong communication and customer service mindset.
• Collaborative team player with proactive approach.
• Attention to detail in a fast-paced reception environment.

Responsibilities

• Be the first contact for students, residents and guests with a friendly, professional welcome.
• Handle reception operations: queries, check-ins/outs, payments, and documentation.
• Build relationships with residents and resolve issues to boost satisfaction and retention.
• Coordinate with Maintenance and Housekeeping; support Residence Manager with admin tasks.
• Monitor access, keys, and building security; report concerns as needed.
• Manage mail, parcels, and requests like tenancy extensions and room moves.
• Assist sales enquiries, lettings, and property viewings with Finance and Sales teams.
• Uphold policies and values through consistently excellent customer service.

Skills

Excellent communication

Team player

Attention to detail

Job description

Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for a Receptionist to join our team in Livensa Living Barcelona and help us create an exceptional experience for our students, residents, and guests.

As the face of the residence, you will play a key role in the day-to-day running of reception: welcoming residents and visitors, handling queries and complaints, supporting check-ins and check-outs, coordinating with other departments, and helping everything run smoothly behind the scenes.

Key Responsibilities:

• Be the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times.
• Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.
• Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendation.
• Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.
• Monitor guest access, key handling, and general building security, reporting any concerns when necessary.
• Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.
• Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance.
• Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service.

Requirements:

• Positive, proactive, and organised team player with great communication skills.
• Strong attention to detail and a genuine passion for customer service.
• Previous experience in reception, hospitality, or customer service is a plus.