Operations Assistant (Receptionist) - Barcelona Collblanc

Xior Student Housing; l'Hospitalet de Llobregat; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Growth opportunities

Pleasant workplace

Competitive salary & benefits

Job summary

Xior Student Housing in Hospitalet-Barcelona invites you to join as an Operations Assistant at one of our best residences with over 220 rooms. You will be the first face at the reception, handling student inquiries, mail and calls, and supporting the admin office.

We seek a dynamic candidate fluent in Spanish and English, with MS Office skills and interest in customer service, social networks, and new technologies. Permanent contract, 40h/week, rotating shifts, in residence Collblanc.

Qualifications

• Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued
• You speak Spanish, as well as English
• You know how to work with MS Office
• You have some interest and knowledge of costumer service, social networks and new technologies

Responsibilities

• You are the (first) face of our reception at the student residence
• You take care of our customer service; you help students at the counter, by mail, and over the phone
• You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards
• You accompany visitors and future clients during open days, a tour of the facilities, etc.
• You support the administration office
• You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening)
• You apply the necessary protocols in emergencies

Skills

Customer service

Education

Hospitality/Tourism/Business Administration studies

Tools

MS Office

Job description

Join us in delivering a great first living experience to more than 21.000 students

• Xior** is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 21.000 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax.

We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this.
Would you like to contribute to this as Operations Assistant in one of our best residences in Hospitalet - Barcelona?
We are looking for a dynamic, versatile operations assistant, who is eager to join one of our best student residence with more than 220 rooms and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location.

Your Responsibilities

• You are the (first) face of our reception at the student residence
• You take care of our customer service; you help students at the counter, by mail, and over the phone
• You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards
• You accompany visitors and future clients during open days, a tour of the facilities, etc.
• You support the administration office
• You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening)
• You apply the necessary protocols in emergencies

Your Working Conditions

• Permanent contract - 40h a week
• Rotating morning or afternoon shifts from Monday to Sunday (+bank holidays), with 2 days off per week
• Salary of 1.800€ gross per month
• You will be working in our residence in Collblanc, Hospitalet - Barcelona

Your Skills

• Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued
• You speak Spanish, as well as English
• You know how to work with MS Office
• You have some interest and knowledge of costumer service, social networks and new technologies

What We Offer

• The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe.
• You will help build the future by working with and for the student generation.
• Opportunities for further development and (international) growth.
• Pleasant workplace in Barcelona with a fun, dynamic team
• An attractive, competitive salary complemented by numerous additional benefits