Receptionist

Hines; Esplugues de Llobregat; On-site; EUR 23,000 - 28,000; Full time

Job summary

aparto currently seeks a Receptionist who will operate from the front desk, delivering exceptional service to guests at our Esplugues de Llobregat location. You will handle check-ins/outs, guest inquiries, and coordination with housekeeping and maintenance to ensure a safe, welcoming environment.

The role requires strong administrative skills and a customer-focused attitude. You will communicate in Spanish, English, and French, with Catalan valued, and you may assist in marketing follow-up and

Qualifications

• Essential experience in Hotel Reception or similar roles.
• Must be people-oriented and possess a strong vocation for customer service.
• Service and quality oriented.
• A resourceful person with administrative management skills.
• Languages: Spanish, English, and French. Catalan and additional languages valued.
• Knowledge of the Mews PMS system is highly valued but not essential.

Responsibilities

• Carry out daily front desk operations: check-in and check-out, phone assistance, email and WhatsApp management, Mews, LiveChat.
• Provide customer service and resolve conflicts in coordination with cleaning and maintenance teams.
• Answer calls and follow up on potential B2C sales.
• Manage parcel deliveries and general communications via Mews.
• Support marketing follow-up through booking platforms and aparto’s website with the General Manager.
• Provide guests with information about the local area.
• Ensure a warm, welcoming environment for guests and residents.
• Respond to inquiries and maintenance issues during stay; assist in training new receptionists.
• Collaborate on internal data audits and stationery orders.
• Participate in events coordinated by Sales & Marketing Manager and General Manager.

Skills

Customer service

Administrative skills

Multilingual

People orientation

Tools

Mews PMS

Job description

Overview

Who Are We

aparto is a UK-based student accommodation and experience provider, delivering incredible experiences across all its communities by investing in its people, facilities, and brand. aparto has two residences in Spain: aparto Barcelona Pallars and aparto Barcelona Cristobal de Moura, and one Flexliving in a hotel building, Aparto Diagonal Suites, which combines flex living and hotel services and will open its doors on January 2026, in Esplugues de Llobregat. aparto focuses on offering the best possible experience by providing safe and fun places to live and work.

Responsibilities

Role Profile

Together with the General Manager, the Receptionist will be responsible for carrying out all daily front desk operations to ensure a safe, welcoming, and efficient environment for our guests. This role requires coordination, administrative skills, and a customer-oriented approach. The Receptionist executes the implemented processes so that all guests receive the best possible service. They operate from the reception area, remaining available and with a friendly smile to meet the needs of guests.

aparto offers a warm, welcoming, and exciting place to live. The Receptionist should enjoy hosting and delivering a great guest experience.

• Carry out daily operations: check-in, check-out, phone assistance, email and WhatsApp management, Mews, LiveChat, among others.

• Provide customer service and resolve any conflicts that may arise, ensuring the best possible experience in coordination with the cleaning and maintenance departments.

• Answer incoming calls and follow up on potential B2C sales.

• Manage parcel deliveries.

• Handle general communications via Mews.

• Support marketing follow-up through booking platforms and aparto’s website together with the General Manager.

• Provide prospective guest with useful information about the local area.

• Ensure a warm and welcoming environment for guest

• Respond to residents’ questions and maintenance issues throughout the stay.

• Follow up on complaints together with the General Manager.

• Assist in training new receptionists.

• Collaborate in internal data audits.

• Manage stationery orders.

• Participate in executing events coordinated by the Sales & Marketing Manager, along with the General Manager.

• Ensure health and safety requirements are met in the workplace.

• Use TrustYou to encourage and participate in continuous NPS improvement, executing action plans defined by the General Manager.

• Participate and coordinate check-out inventories.

Qualifications

What We Are Looking For:

• Essential Experience in Hotel Reception or similar roles.

• Must be people-oriented and possess a strong vocation for customer service.

• Service and quality oriented.

• A resourceful person with administrative management skills.

• Languages: Spanish, English, and French. Catalan and additional languages will be highly valued.

• Knowledge of the Mews PMS system is highly valued but not essential.

What we offer:

• Stable job in a dynamic and growing company.
• Permanent contract
• Monday to Sunday schedule with rotating morning and afternoon shifts. (No night shifts).
• Annual Salary: €25,000

Closing

At Hines, we believe the built world is ultimately about people. As one of the world’s largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Company’s annual list of the World’s Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.