Quality Internship 2027

Nômade Temple Madrid; San Juan Bautista; On-site; EUR 6,100 - 7,300; Full time

Benefits offered by this job

Free accommodation (Ibiza)

Meals included

Hotel uniform provided

Job summary

Nômade Temple Madrid invites a motivated Hospitality student to join our Quality team in Ibiza for a 6 to 8 month internship. You will support administrative tasks, monitor compliance with quality standards, and assist in audits and guest feedback analysis.

Collaborate with Front Office, F&B, Housekeeping, Spa and Maintenance to ensure consistent service quality and actionable improvements. Meals and accommodation are provided with a €600 gross monthly stipend.

Qualifications

• Student of Hospitality Management or related field.
• Interest in hospitality, guest experience and service quality.
• Strong attention to detail and an organised approach to work.
• Analytical mindset to identify improvements.
• Good communication and interpersonal skills.
• Proactive and collaborative with hotel departments.
• Ability to work independently and as a team.
• Customer- and service-oriented mindset.
• Availability: 6 to 8 months.

Responsibilities

• Support Quality team with administrative tasks.
• Assist in monitoring compliance with hotel quality standards.
• Help prepare and follow up quality checklists, inspections and audits.
• Collaborate on quality checks across departments.
• Assist in collecting and analysing guest feedback.
• Support follow-up of issues and improvement opportunities.
• Maintain quality procedures, guidelines and documentation.
• Assist in reports and presentations on quality indicators.
• Coordinate with Front Office, F&B, Housekeeping, Spa, Maintenance to ensure standards.
• Follow up corrective actions and ensure documentation.
• Prepare and coordinate quality training and awareness initiatives.
• Monitor online reviews and guest satisfaction trends.
• Ensure guest experience aligns with values and service standards.
• Maintain quality files and internal tools.
• Identify opportunities to improve processes and communication.
• Participate in other Quality projects as needed.

Skills

Attention to detail

Organised

Analytical mindset

Communication skills

Team player

Proactive

Customer service

Hospitality interest

Education

Hospitality Management student

Business Administration student

Quality Management student

Job description

Key Responsibilities

• Support the Quality team with the administrative and operational tasks of the department.
• Assist with monitoring compliance with the hotel’s quality standards, procedures and service guidelines.
• Support the preparation and follow-up of quality checklists, inspections and internal audits.
• Collaborate in carrying out quality checks across the different areas and departments of the hotel.
• Assist in monitoring guest feedback received through different channels and support the follow-up of relevant comments and areas for improvement.
• Support the collection, organisation and analysis of guest feedback and quality-related information.
• Collaborate with different departments to follow up on identified issues, incidents and opportunities for improvement.
• Assist in maintaining and updating quality procedures, guidelines, checklists and other relevant documentation.
• Support the preparation of reports and presentations related to quality indicators, guest feedback and improvement actions.
• Collaborate with the Front Office, F&B, Housekeeping, Spa, Maintenance and other departments to ensure consistent quality standards across the hotel.
• Support the follow-up of corrective and improvement actions, ensuring that agreed actions are properly documented and monitored.
• Assist in preparing and coordinating internal quality training and awareness initiatives for team members.
• Support the monitoring of online reviews and other guest satisfaction channels, identifying recurring topics and relevant trends.
• Help ensure that the guest experience is aligned with Nômade Temple’s values, philosophy and service standards.
• Maintain organised and up-to-date quality files, databases and internal tools
• Support the department in identifying opportunities to improve processes, communication and the overall guest experience.
• Participate in other Quality projects and tasks according to the operational needs of the department.

Profile & Competencies

• Student of Hospitality Management, Tourism, Business Administration, Quality Management, Business Management or a related field.
• Interest in hospitality, guest experience and service quality.
• Strong attention to detail and an organised and structured approach to work.
• Analytical mindset and ability to identify areas for improvement.
• Good communication and interpersonal skills.
• Proactive attitude and willingness to collaborate with different hotel departments.
• Ability to work independently while also being a strong team player.
• Customer and service-oriented mindset.
• Availability: 6 to 8 months.

Conditions

• €600 gross monthly stipend
• Free accommodation (only in Ibiza)
• Meals included
• Hotel uniform provided