Quality Internship: Hotel Standards & Guest Experience (Ibiza)

Nômade Temple Madrid; San Juan Bautista; On-site; EUR 6,100 - 7,300; Full time

Benefits offered by this job

Free accommodation (Ibiza)

Meals included

Hotel uniform provided

Job summary

Nômade Temple Madrid invites a motivated Hospitality student to join our Quality team in Ibiza for a 6 to 8 month internship. You will support administrative tasks, monitor compliance with quality standards, and assist in audits and guest feedback analysis.

Collaborate with Front Office, F&B, Housekeeping, Spa and Maintenance to ensure consistent service quality and actionable improvements. Meals and accommodation are provided with a €600 gross monthly stipend.

Qualifications

• Student of Hospitality Management or related field.
• Interest in hospitality, guest experience and service quality.
• Strong attention to detail and an organised approach to work.
• Analytical mindset to identify improvements.
• Good communication and interpersonal skills.
• Proactive and collaborative with hotel departments.
• Ability to work independently and as a team.
• Customer- and service-oriented mindset.
• Availability: 6 to 8 months.

Responsibilities

• Support Quality team with administrative tasks.
• Assist in monitoring compliance with hotel quality standards.
• Help prepare and follow up quality checklists, inspections and audits.
• Collaborate on quality checks across departments.
• Assist in collecting and analysing guest feedback.
• Support follow-up of issues and improvement opportunities.
• Maintain quality procedures, guidelines and documentation.
• Assist in reports and presentations on quality indicators.
• Coordinate with Front Office, F&B, Housekeeping, Spa, Maintenance to ensure standards.
• Follow up corrective actions and ensure documentation.
• Prepare and coordinate quality training and awareness initiatives.
• Monitor online reviews and guest satisfaction trends.
• Ensure guest experience aligns with values and service standards.
• Maintain quality files and internal tools.
• Identify opportunities to improve processes and communication.
• Participate in other Quality projects as needed.

Skills

Attention to detail

Organised

Analytical mindset

Communication skills

Team player

Proactive

Customer service

Hospitality interest

Education

Hospitality Management student

Business Administration student

Quality Management student

Job description

Nômade Temple Madrid invites a motivated Hospitality student to join our Quality team in Ibiza for a 6 to 8 month internship. You will support administrative tasks, monitor compliance with quality standards, and assist in audits and guest feedback analysis.

Collaborate with Front Office, F&B, Housekeeping, Spa and Maintenance to ensure consistent service quality and actionable improvements. Meals and accommodation are provided with a €600 gross monthly stipend.