Quality Analyst (Catalan - speaking) - Remote AV01

Concentrix Experts Colombia S.A.S.; Barcelona; Remote; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Full-time contract

Remote work from anywhere in Spain

Training programs

Career development

Job summary

Concentrix Experts Colombia S.A.S. seeks a Quality Analyst (Catalan - speaking) to join remotely from anywhere in Spain. You will monitor quality processes, analyze metrics, and drive improvements while coordinating with Quality and Operations teams to deliver top customer experiences.

The role requires Catalan/Spanish fluency, advanced English, a related bachelor's degree, and 2–4 years of relevant experience. Expect a full-time schedule with remote work and training opportunities.

Qualifications

• Catalan/Spanish regional language fluency required.
• Advanced English proficiency.
• Bachelor's degree with 2–4 years of experience preferred.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and data tools.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Monitor quality processes and customer interactions to ensure standards.
• Analyze quality metrics, identify trends, and conduct root cause analysis.
• Recommend and implement process improvements to enhance performance.
• Collaborate with Quality, Operations, and stakeholders to drive initiatives.
• Provide feedback and reports on quality performance and trends.
• Maintain quality documentation, reporting standards, and data accuracy.

Skills

Analytical skills

Attention to detail

Written communication

Verbal communication

Microsoft Office

Organization

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Job Title

Quality Analyst (Catalan - speaking) - Remote AV01

Job Description

Ready to lead a team, develop talent, and drive results? Are you a natural leader who enjoys motivating people, solving problems, and helping others reach their potential? Join our team as a Team Leader and play a key role in delivering excellent customer experiences while supporting your team's growth and performance.

What will you do?

• Monitor quality processes and customer interactions to ensure compliance with standards.
• Analyze quality metrics, identify trends, and conduct root cause analysis.
• Recommend and implement process improvements to enhance performance and customer satisfaction.
• Collaborate with Quality, Operations, and other stakeholders to drive improvement initiatives.
• Provide feedback and reports on quality performance and key trends.
• Maintain quality documentation, reporting standards, and data accuracy.

What are we looking for?

• Fluency in at least one co-official language of Spain: Catalan, Valencian, Galician, or Basque .
• Advanced English proficiency.
• A bachelor's degree in a related field, with 2-4 years of experience preferred.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office.
• Strong organizational skills, initiative, and the ability to manage multiple priorities and deadlines.
• Professionalism and the ability to build effective working relationships.

What's in it for you

• Full-time 39 hours/week contract: Monday to Friday rotative schedule from 9:00 to 20:00
• Salary 22.000 euros gross/year + up to 3.500 euros gross/year in bonus
• Work remotely from anywhere in Spain
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Ready to lead the way? Bring your leadership skills, people-focused approach, and passion for performance to a role where you can make a real impact.

Concentrix is an equal opportunity employer

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location

ESP Barcelona - C/ de la Selva de Mar, 129